A highly interactive training course on

Advanced Communication Skills
for the Professional Woman

Applying Interpersonal Skills to Challenging Situations

Duration: 5 Days

Course Schedule
Advanced Communication Skills for the Professional Woman

Why Choose this Training Course?

In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy, and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations.

This comprehensive and innovative 5-day LEADWomen training course will help delegates to build on their existing skill base and enhance the way they work with others and deal effectively and efficiently with circumstances that others might find too overwhelming.

 

What are the Goals?

By attending this LEADWomen training course, you should achieve these goals:

  • Explain the psychological framework of good working relationships
  • Understand the way personalities react differently to situations 
  • Analyze the origins of inappropriate behavior and poor performance
  • Vary their social style in a range of situations
  • Apply their communication skills to facilitate teamwork and co-operation

Who Should Attend?

This LEADWomen training course is suitable for a wide range of women professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors 
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants

Course Outline

Day One:
Enhancing Communication and Interpersonal Skills

• Recognizing the vital role of effective communication in professional success
• Assessing personal strengths and areas for improvement in interpersonal skills
• Analyzing different behavior styles and their impact on professional relationships
• Strategies for dealing with challenging individuals
• Developing emotional intelligence and cultivating empathy
• Mastering nonverbal communication techniques


Day Two:
Advanced Interview Techniques for Selection & Promotion

• Understanding the purpose and significance of interviews in the hiring and promotion process
• Gaining in-depth knowledge of job requirements and expectations
• Utilizing behavioral and competency-based questions to assess candidates
• Refining questioning and active listening skills to extract valuable information
• Mastering the art of probing and identifying contrary evidence
• Practical session: Applying advanced interview techniques


Day Three:
Effective Workplace Mediation Strategies

• Defining mediation and its applicability in the workplace
• Identifying suitable mediators and suitable issues for mediation
• Navigating the stages of the mediation process
• Techniques for overcoming impasses and reaching mutually agreeable solutions
• Practical session: Simulating workplace mediation scenarios


Day Four:
Advanced Negotiation and Persuasion Techniques

• Understanding the negotiation process and its significance in professional interactions
• Distinguishing negotiation from compromise or coercion
• Exploring a range of potential negotiation outcomes
• Traits and skills of successful negotiators
• Common negotiation pitfalls to avoid
• Practical session: Developing advanced negotiation skills

Day Five:
Conducting Thorough Workplace Investigations

• Determining situations that warrant an independent investigation
• Clarifying employer responsibilities during an investigation
• Examining employee rights in the investigative process
• Uncovering the stages involved in conducting comprehensive investigations
• Understanding the role of suspension and dismissal in disciplinary actions
• Practical session: Conducting a mock workplace investigation

The Certificate

  • LEADWomen Certificate of Completion for delegates who attend and complete the training course

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