Course Outline

Amongst a wide range of valuable topics, the following will be prioritized:

• Essentials of great communication – avoiding egocentric communication
• Written versus oral communication
• Individual versus group communication
• The importance of ethics in organisations
• Defining and creating trust, honesty, fairness, and consideration Components of EQ & techniques to develop EQs
• How to enhance and how to destroy the reputation
• Determining resilience levels and recharging
• Identifying personalities and strengths
• Understanding what makes people ‘difficult’
• Personal Style Inventory to measure relative
• Preferences in the four basic traits
• Using feedback to enhance individual and team performance – creating Johari Windows
• Building and developing the team – dominant traits and blinds spots  
• Techniques for handling conflict and confrontation
• Using non-verbal communication skills and verbal assertiveness