Course Outline

Day One:
Management and Leadership Essentials

• Traits of effective managers and Leaders
• The unique contribution female leaders make
• Developing a leadership mindset that focuses on team success
• Understanding team dynamics
• Working with diverse teams of people from different age groups, genders, nationalities, and disabilities

Day Two:
Building and Inspiring Your Team

• Assessing the needs and structure of your team
• Recruiting and induction for new members
• Developing capabilities and providing challenges
• Building relationships based on trust and creating a trust for others
• Enabling accountability and collaboration within the team

Day Three:
Improving Personal Effectiveness

• Understanding your personality and character
• Determining your leadership style
• Managing office politics and relationships with peers and more senior leaders
• Improving personal appearance including voice elements and body language
• Seeking and receiving support from mentors, business networks, family, and friends
• Managing your time and energy

Day Four:
Developing Communication Skills

• Sharpening up active listening skills
• Motivating and persuading
• Facilitating discussion and debate
• Giving and receiving feedback
• Managing effective meetings
• Giving impactful presentations

Day Five:
Dealing With Difficult Situations and Individuals

• Managing employees working remotely
• Dealing with conflicts within the team
• Managing regular one2ones and formal annual appraisals
• Taking team members through the discipline process

Action planning to take learning back into the workplace