Training Overview

Training Workshop Overview

This LEADWomen training course will help you understand and practice the behavioural skills to manage your sources of stress - both those created within yourself and by outside forces.

You will learn how to deal assertively with conflict and problem situations and you will be trained to make clear, assertive interventions to minimize conflict situations. At the same time, you will become better equipped to manage your workload and the stresses and strains that naturally come with the responsibility of managing others.

The course will highlight:

• The causes of stress and ways to avoid it
• The psychology of assertiveness – dealing with reluctance to challenge poor behaviour and performance
• Maintaining personal health and well-being when facing difficult people and situations
• Identifying and learning to deal with ‘The Games People Play’ to avoid conflict and stress
• Optimising your time and activity management
• Giving feedback to help minimize potential conflict and turn-around poor performance
• Using powerful language to assert yourself

Training Workshop Objectives

By attending this LEADWomen training course, delegates will be able to:

• Effectively manage your periods of stress
• Identify and deal with your own stress and assertiveness blind spots
• Assert yourself in situations that would previously intimidated you
• Recognise the triggers that tip you into passivity or aggressiveness
• Adopt techniques to stay centred and assertive
• Identify and deal firmly and positively with underhand tactics that some people use to try to get their own way
• Use a variety of techniques to assert your presence in difficult situations
• Manage and turn people round from negative behaviour into improved morale, commitment and productivity
• Transfer these skills to help your people self-analyse and self-correct their own performance

Designed For

This LEADWomen training course is designed for women who manage people and performance - experienced, new or prospective.

This training course is suitable to a wide range of professionals but will greatly benefit women who are:

• Team leaders
• Team managers
• Team supervisors

Training Workshop Outline

Amongst a wide range of valuable topics, the following will be prioritised:

• The Roots of Stress – Managing Yourself, Managing Your Time
• The impact of stress on personal performance
• Stress and the workplace - what contributes to workplace pressures?
• Recognising the signs of stress in ourselves
• Tools to gain control and deal with stressful occasions
• Manage time and activity effectively to reduce your stress - the reality of time ‘management’
• Dealing with interruptions and distractions – staying focused
• Assertiveness – The Central Skill for Controlling Stress and Conflict
• Starting from within – what stops us acting on scenarios with potential for stress and conflict?
• The Bill of Human Rights as a pillar of assertiveness
• The ABCDE model of cognitive behaviour
• Conflict and its Management
• Adopt Techniques to maintain your own mental health in the face of provocation
• Deal with the extremes of performance – turn around under-performers
• Developing your plan to take control and reinforce self leadership good practice